The best open source and online help desk software free tools

Are you looking for the best online help desk software free tools to download and to use for your business purpose?.

Then you are at the correct place!. Just keep reading the post.

If you have an effective help desk team (online & offline) for providing product support to the customers, subsequently you can increase your considerable business sales. For any business growth help desk is one of the most important factor, with this you can interact with your customers more quickly for resolving their issues and to provide information about your product, services and support.

online help desk software free

Help desk needs help!.

For help desk support teams who are overwhelmed by a growing volume of service requests, find hard to manage the help desk process, misplacing tickets, violating SLAs and frustrating customers are all the signs that are pointing to a need of better system. Then easy-to-use ticketing system and help desk software is needed.

Well there are many help desk software that are available in the market but they come with heavy price tag.

If you don’t want to pay money for paid software then you can go for open source software and online help desk software free tools. Therefore, here are some great online help desk software free tools and free open source help desk software listed below.

Sysaid, ManageEngine, freshdesk, spiceworks, cdesk, hesk and Zoho all offer free services as well as paid services.



1.Zoho:

Zoho is one among the help desk software providers. It also offer online help desk software free tool. The below mentioned are some of the key features that zoho offering to its customers.

  1. Free Help Desk Software with 10 Free Users.
  2. Email Inbox & Web-form.
  3. Work Modes.
  4. Customization Help Center.
  5. Knowledge Base.
  6. Community Forums.
  7. Re-Branding.
  8. Domain Mapping.
  9. Priority SLAs.
  10. Basic Reports.
  11. Agent Dashboards.
  12. Manager Dashboards.
  13. Ticket Overview Dashboard.
  14. The Team Feed.
  15. Improve.

Hence, it is one of online help desk software free tool. They also provide pro versions. You can go for pro version as per your requirement.

2.Freshdesk

Freshdesk is online help desk software free tool. Their free option is for up to three agents, with limited functionality. They are offering below features in free option.

  1. Easily prioritize certain customers based on SLA policies
  2. Easily turn emails and tickets into knowledgebase articles
  3. Use 16 different languages
  4. Access via mobile-friendly site

Add extra agents for a day to work through a backlog for $1 – $3 (if you want you can opt it for extra agents)

3.Hesk:

A  fast, lightweight, secure and FREE user-friendly help desk software. It is one of the best online help desk software free. Following are the features.

Features:

  1. Submit, track, and assign tickets
  2. Custom fields & help desk settings
  3. Knowledge Base
  4. Reporting
  5. Multi-Language

4.Sysaid:

SysAid, a global IT service management (ITSM) help desk software provider. Actually it is not completely free version. They are offering as free trail period for some time and after that if you want opt services by them then you need to spend some money.

I’ve listed it here because they are offering this tool free for some time. Following are the standout features.

Features:

  1. Submit, track, and assign tickets
  2. Custom fields & help desk settings
  3. Knowledge Base
  4. Reporting
  5. Multi-Language
  6. Asset Management
  7. End-User Portal
  8. Remote Control
  9. Mobile Device Management
  10. ITIL, CMDB
  11. Mobile Application
  12. Live Chat
  13. Calendar & Scheduling
  14. Automation and workflows
  15. Advanced configuration
  16. API and third party tool integration
  17. Advanced Modules:
  18. Monitoring
  19. Password Services
  20. Manager Dashboard

5.Spiceworks

It is online help desk software free to download and to use. They also provide paid version with unlimited functionality.  Following are some of the stand out features.

  1. Free regardless of the number of agents
  2. LDAP/Active Directory Synchronization
  3. Mobile Integration
  4. Multi-Site Support
  5. Fast and easy Windows installation
  6. Also offers server monitoring services

6.C-Desk

C-Desk is a complete free helpdesk system which includes cross-team service request management, manual asset management, a knowledge base, a photo gallery, a notice board, and a log book.

C-Desk, unlike most free options, is free no matter how many users or technicians use it.

 7) ManageEngine :

Manage Engine is help desk software provider. They are offering three products with great features and they are Standard, professional and enterprise edition. You can use them for free for some time as they are offering free trial period and after that you need to pay money to opt services by them.

Also read:   How to become successful Entrepreneur

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That’s it!!.

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